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New Automatic Renewal Process for Elderly Travel Passes

posted 25 Oct 2016, 07:19 by Thurgoland Parish Council   [ updated 25 Oct 2016, 07:21 ]
South Yorkshire Passenger Transport Executive (SYPTE) have been working hard to develop a new process to automatically renew English National Concessionary Travel Scheme (ENCTS) senior citizen passes from 2017.

RENEWING AN ENCTS SENIOR PASS THAT EXPIRES ON OR AFTER 1 JANUARY 2017

For the first time, senior citizens, whose travel pass expires on or after 1 January 2017, will no longer need to reapply for their ENCTS pass. All customers will be required to do is, sit back, relax and wait for their pass to arrive at their home address, 4 weeks prior to their current pass expiring.

WHAT SHOULD CUSTOMERS DO IF THEY DO NOT RECEIVE THEIR TRAVEL PASS BEFORE THEIR CURRENT PASS EXPIRES?

If a replacement pass is not received within 4 weeks of the renewal date, customers should contact Traveline on 01709 515151 or send an e-mail to passes@sypte.co.uk and our team will be able to check their details and ensure that their pass will arrive before their current pass expires. If their pass hasn't arrived before their current pass expires, they can use their current pass for two weeks after its expiration date.

RENEWING AN ENCTS SENIOR PASS THAT EXPIRES ON OR BEFORE 31 DECEMBER 2016

Senior citizens whose travel pass expires on or before 31 December 2016
can renew their pass via any of the usual channels as follows:
  • online via a MyTSY account
  • By telephoning Traveline on 01709 515151
  • By Post/by drop-box in the Interchange by completing an ENCTS application form
Passes will be processed within 7 working days for online applications
and within 21 working days for postal applications.

HOW IS THIS INFORMATION BEING COMMUNICATED TO CUSTOMERS?

Posters and leaflets explaining this new process can be found at Interchanges, on buses and trams, and at various community venues across South Yorkshire. A copy of the posters is attached for your information. E-mails have also been sent to all those who have a MyTSY account, the dedicated webpage travelsouthyorkshire.com/seniorrenew has been created, and information has been placed on Travel South Yorkshire' social media sites.

Please find attached a copy of our Elderly Pass Renewal Process: Frequently Asked Questions (FAQs) document.
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Thurgoland Parish Council,
25 Oct 2016, 07:19
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Thurgoland Parish Council,
25 Oct 2016, 07:19